Privacy Policy
Last updated: 17 August 2026
Arbor Tree and Stump Removal respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and manage your personal information when you contact us, use our website or engage our services.
1. Information We Collect
We may collect personal information including:
- Your name
- Phone number
- Email address
- Residential or business address
- Property or job location
- Details about the tree work or services you require
- Information you provide through website enquiry forms
- Records of communication with us
- Payment or billing information where required
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type and website activity.
2. How We Collect Your Information
We may collect personal information when you:
- Submit an enquiry through our website
- Call, email or message us
- Request a quote
- Book one of our services
- Communicate with us through social media
- Provide information to our team while we are completing work
Where practical, we collect personal information directly from you.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotes
- Schedule and complete tree services
- Contact you about your booking or job
- Provide invoices and process payments
- Maintain our customer records
- Improve our services and website
- Follow up after completing work
- Send service information or marketing communications where permitted
- Meet our legal and administrative obligations
We will only use your information for purposes reasonably connected with our business activities or where permitted by law.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business, including:
- Website and hosting providers
- Customer management or booking software providers
- Payment processors
- Accountants or professional advisers
- Contractors or service providers assisting with the delivery of our services
- Government authorities where required by law
Where third-party providers handle personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately.
5. Website Analytics and Cookies
Our website may use cookies and analytics tools to understand how visitors use the website and to improve its performance.
Cookies are small files stored on your device that may collect information such as pages visited, time spent on the website, device information and general browsing behaviour.
You can disable cookies through your browser settings, although some website features may not function correctly as a result.
6. Marketing
If you provide us with your contact details, we may occasionally contact you with information about our services, promotions or other relevant updates where permitted by law.
You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through our website, email systems, business software and other secure service providers.
No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access to personal information.
9. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us.
We will review your concern and aim to respond within a reasonable timeframe.
If your concern is not resolved, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
10. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of those websites before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website or legal obligations.
The latest version will be published on our website with the updated date shown at the top of this page.
12. Contact Us
For questions about this Privacy Policy, or to request access to or correction of your personal information, please contact:
Arbor Tree and Stump Removal
ABN: 69 237 180 544
490 Ford Road
Lemnos VIC 3631
Phone: 0497 635 926
Email: willgeerling01@gmail.com